Troubleshoot the problems

Many support queries and technical questions are already answered in this documentation, so please read this item first.

If you can not find the answer, please don't hesitate to let us help you. We always ready to help you solve all of your problems ASAP! Just send the ticket via our support center

All your questions/problems will be checked and answered carefully. So based on the volume and the nature of your questions, the response time can be up to 1 - 2 business days.

Support time

A supported item includes 6 months from the purchase date. During those 6 months, we are expected to be available to provide the item support services. Response times can vary depending on the volume of inquiries, the nature of the request, and whether questions have already been answered or support has already been provided. You’ll also have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.

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